Last updated: July 2025
Because every item we sell is personalized and made to order, we cannot accept returns for change of mind. However, we stand behind the quality of our products and will make things right if there is an issue with your order.
If your item arrives damaged or defective, contact us within 7 days of delivery at info@hometowngiftroundrock.com with:
We will send a replacement at no cost or issue a full refund, whichever you prefer.
If we made an error in your personalization (wrong name, wrong date, misspelled text that you provided correctly), we will remake the item at no charge. Please contact us within 7 days of receiving your order.
If the error was in the text you submitted (typo on your end), we offer a 50% discount on a replacement order.
For non-personalized items such as blank tote bags or standard postcards, we accept returns within 14 days of delivery in unused condition. Refunds will be issued to the original payment method minus a 10% restocking fee.
Approved refunds are processed within 3-5 business days and will appear on your original payment method within 5-10 business days, depending on your bank.
Email us at info@hometowngiftroundrock.com with your order number and reason for return. We will respond within 24 hours with instructions. Do not send items back without contacting us first.