Last updated: July 2025
All personalized items are made to order in our Round Rock, Texas workshop. Standard processing time is 2-3 business days from the date your order is placed. Engraved items (desk nameplates, leather key fobs, metal signs) may require up to 5 business days for processing.
Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order ships.
We offer free standard shipping on all orders within the United States via USPS Priority Mail or UPS Ground. Typical delivery times after shipping:
Need it faster? Expedited shipping options are available at checkout for an additional fee.
Currently, we only ship within the United States. We do not ship to PO Boxes for oversized items. International shipping is not available at this time but is planned for 2025.
Once your order ships, you will receive an email with a tracking number. You can track your package directly through the carrier website. If you have not received tracking information within 5 business days of placing your order, please contact us at info@hometowngiftroundrock.com.
If your package arrives damaged, please contact us within 7 days with a photo of the damage and your order number. We will send a replacement at no additional cost. For lost packages, we will work with the carrier to locate your shipment or issue a full refund.